Free worldwide shipping
Every order, no minimum. We ship worldwide.
Processing
Orders are packed and dispatched within 1 to 2 business days. You get a confirmation email straight away, then a second email with your tracking link once it moves.
If you haven't had the tracking email after 2 business days, check your spam folder first.
Orders placed on weekends or public holidays are processed the next business day.
Delivery times
Delivery time starts from dispatch, not from when you place the order.
| Region | Typical delivery |
|---|---|
| United States | 6 to 8 business days |
| United Kingdom | 6 to 8 business days |
| Europe | 6 to 8 business days |
| Australia & New Zealand | 6 to 8 business days |
| Canada | 8 to 10 business days |
| Rest of world | 8 to 12 business days |
These are typical times, not guarantees. Customs, weather and courier backlogs can push a parcel past the usual window.
Personalised pieces
Personalised and engraved pieces are made to order after you place the order.
Expect 15 to 20 days for delivery. Usually faster, sometimes the full 20.
They ship separately from the rest of your order, so anything else you ordered will arrive first. That's normal and doesn't mean something is missing.
Tracking
Track any order at mobdark.com/apps/track123
Tracking can take 24 to 48 hours to start updating after you get the link. If it shows nothing at first, that's normal.
Checked out as a guest? You don't need an account. Email care@mobdark.com with the address you used at checkout and we'll pull your order up.
Customs and duties
International orders may attract import duties or taxes charged by your own country. These are set by your government, not by us, and aren't included at checkout. They're the responsibility of whoever receives the order.
If a parcel is refused at customs or abandoned because charges weren't paid, we can't refund it.
Wrong address
Check your address before you pay. We dispatch fast and once an order is packed the address is locked in.
If a parcel is returned or lost because the address was wrong or incomplete, we can resend it but you'll need to cover the second shipment.
Spot a mistake? Email care@mobdark.com immediately. If we catch it before dispatch we'll fix it for free.
Delayed or missing
Tracking hasn't moved in 7 days or more. Email us and we'll chase the courier.
Says delivered but you don't have it. Check with anyone else at the address and any safe place or parcel locker. Couriers sometimes scan a parcel a day before it lands. If it hasn't turned up 48 hours later, email us within 7 days of the delivery date.
Returned to sender or stuck in customs. Email us and we'll work out the next step.
Multiple parcels
Larger orders sometimes ship in more than one parcel, each with its own tracking link. If part of your order has arrived and you're waiting on the rest, check for a second tracking email.
Peak season
November and December are the busiest months of the year for every courier. Delivery takes longer through that period. Order early if it's a gift.