Last updated: 4 August 2026
Orders are packed and dispatched within 1 to 2 business days of being placed.
You'll get a confirmation email straight away, then a second email with your tracking link once the parcel is on its way. If you haven't had the second email after 2 business days, check your spam folder before emailing us.
Orders placed on weekends or public holidays are processed the next business day.
Delivery times start from dispatch, not from when you place the order.
| Region | Typical delivery |
|---|---|
| United States | 5 - 8 business days |
| United Kingdom | 4 - 7 business days |
| Europe | 5 - 10 business days |
| Australia & New Zealand | 6 - 8 business days |
| Canada | 8 - 10 business days |
| Rest of world | 8 - 12 business days |
These are typical times, not guarantees. Customs, weather, courier backlogs and peak periods can all push a parcel out beyond the usual window.
Peak season: November and December are the busiest months of the year for every courier on earth. Delivery can take noticeably longer through that period. Order early if it's a gift.
Personalised and engraved pieces are made to order after you place your order. They're not pulled off a shelf.
Expect 15 to 20 days for delivery. Usually it's faster. Sometimes it's the full 20.
If you've ordered other pieces alongside a personalised one, they ship separately. The rest of your order will arrive first. That's normal and doesn't mean anything is missing.
Once your order ships you'll get an email with a tracking link.
Track any order here: mobdark.com/apps/track123
Tracking can take 24 to 48 hours to start updating after you receive the link. If it shows nothing at first, that's normal.
Checked out as a guest? You don't need an account to track. Just email care@mobdark.com with the email address you used at checkout and we'll pull it up for you.
We ship worldwide. If checkout accepts your address, we deliver there.
A small number of countries are excluded due to courier restrictions. If we can't ship to you, checkout will tell you before you pay.
International orders may be subject to import duties, taxes or customs fees charged by your own country. These are set by your government, not by us, and are not included in the price you pay at checkout.
Any customs charges are the responsibility of the person receiving the order. We can't calculate them in advance or cover them, because they vary by country and by parcel.
If a parcel is refused at customs or abandoned because charges weren't paid, we can't refund the order.
Check your address before you pay. We dispatch fast and once an order is packed, the address is locked in.
If a parcel is returned to us or lost because the address entered at checkout was wrong, incomplete or missing an apartment or unit number, we can resend it, but you'll need to cover the cost of the second shipment.
If you spot a mistake, email care@mobdark.com immediately. If we catch it before dispatch we'll fix it for free.
Tracking hasn't moved in 7 days or more. Email us and we'll chase it with the courier.
Tracking says delivered but you don't have it. Check with anyone else at the address, and any safe place, mailbox or parcel locker. Couriers occasionally scan a parcel as delivered a day before it actually lands. If it still hasn't turned up 48 hours later, email us within 7 days of the delivery date and we'll investigate.
Parcel returned to sender or held at customs. Email us and we'll work out the next step with you.
We don't consider an order lost until the courier confirms it. That process can take up to 14 days from when we open the case.
Larger orders sometimes ship in more than one parcel, and each gets its own tracking link. If you've received part of your order and are waiting on the rest, check your emails for a second tracking number, or email us and we'll confirm what's outstanding.
Everything goes through care@mobdark.com. We don't run a phone line.
Email is monitored daily and we aim to reply within 24 hours.