30 day returns
You have 30 days from delivery to request a return. The item needs to be unworn and in the same condition it arrived in.
Two options:
Option 1 — send it back, full refund. Return the item to us and we refund the full price you paid for it once it arrives and we've checked it.
Option 2 — keep it, 50% refund. Don't want the hassle of posting it? Keep the piece and we refund half of what you paid. No return needed.
Most people take option 2.
How to start a return
Email care@mobdark.com with your order number, which items you're returning, and whether you want option 1 or option 2. We'll come back to you with everything you need.
Don't post anything back before you hear from us or we may not be able to match it to your order.
We don't do exchanges
If the size is wrong or you'd rather have a different piece, use the two options above and order the one you want.
What we can't take back
- Anything worn, used, altered or resized
- Requests more than 30 days after delivery
- Personalised and engraved pieces, unless there's a fault on our end
- Free gifts and mystery items
- Anything not bought from mobdark.com
Faulty or damaged
If a piece arrives faulty, damaged, or isn't what you ordered, email care@mobdark.com within 7 days with a photo. We'll replace or refund it. You won't pay postage on a faulty item and in most cases we won't ask for it back.
Lifetime warranty
Every piece is covered for life against manufacturing defects.
Covered: clasps failing, links separating, welds breaking, a piece snapping, stones coming loose, and any discolouration or greening.
Not covered: scratches and general wear, loss or theft, impact damage, chemical damage from chlorine, saltwater, perfume or cleaning products, and any piece repaired or modified by someone else.
To claim, email care@mobdark.com with a photo of the fault and your order number.
Returning promotional orders
Return the whole order for a full refund. Return part of it and we refund the amount you actually paid for that item after the discount was applied. That figure is on your order.
Refund timing
Allow 5 to 10 business days for the money to appear back on your original payment method after we've processed it. That's your bank's timeframe.
EU and UK
EU customers have 14 days from delivery to withdraw without giving a reason. UK customers have the same right under the Consumer Contracts Regulations. Neither applies to personalised items.
Our 30 day policy is more generous, so most people use that instead.